Frequently Asked Questions
Everything you need to know about your IndieMerchstore order.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Pre-order items will ship according to the date listed on the product page. Once shipped, you will receive a tracking number via email.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please note that limited edition drops and clearance items are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please be aware that international orders may be subject to customs fees.
How do I know which size to order?
We provide a detailed size chart on every product page. Since we carry multiple brands, we recommend measuring a shirt you already own that fits well and comparing it to our specifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Can I change or cancel my order after it's been placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately with your order number.